Refund Policy

Before agent runs start

Full refund, no questions. If your audit is still in payment, credential collection, or pre-flight checks — i.e. no real agent runs have executed — email us and we refund the full amount.

After agent runs start

Each run spends real compute and agent time, so refunds after execution are at our discretion. If the audit failed to deliver what the plan promised — infrastructure failures on our side, results that don't match the plan preview — we make it right with a re-run or a refund. Ask within 14 days of delivery. [FOUNDER: confirm window and discretion language.]

What a refund means

When a payment is refunded (by us or via your card issuer), audit access links stop working and any queued or running work stops. Sealed credentials are deleted immediately if they haven't been already.

How to ask

Email audits@agentlens.dev from the address you purchased with, including your audit link.